Shipping & Returns Policy – AlusmanDryFruits.com

At AlusmanDryFruits.com, we are committed to delivering premium-quality dry fruits safely, quickly, and in perfect condition. Customer satisfaction is our top priority, and this policy explains our shipping, return, and refund procedures in detail.

Delivery Information

We deliver fresh and premium dry fruits across Pakistan in a secure and timely manner.

Estimated Delivery Time:
📦 3 to 5 business days nationwide (excluding public holidays or unforeseen delays).

If your order does not arrive within the estimated time, please contact our support team so we can assist you promptly.

Important Notice:
Please do not accept your parcel if the package seal is broken, damaged, or tampered with. Contact us immediately for resolution.

Order Processing

  • Orders are confirmed and processed within 1–2 business days
  • Once dispatched, you will receive a tracking number via SMS or WhatsApp
  • Orders are shipped through reliable courier partners

Shipping Charges

  • Free Shipping: On selected items or promotional offers
  • Standard Shipping: Applied based on order value and location (shown at checkout)
  • Cash on Delivery (COD): Available across Pakistan

Shipping Coverage

We deliver to all provinces and major cities of Pakistan, including:

  • Punjab
  • Khyber Pakhtunkhwa (KPK)
  • Sindh
  • Balochistan
  • Islamabad & Rawalpindi

Packaging

All dry fruits are packed using food-grade, hygienic, and tamper-proof packaging to preserve freshness and prevent damage during transit.

Track Your Order

After dispatch, you can track your shipment in real-time using the tracking details provided via SMS or WhatsApp.

Lost or Damaged Shipments

If your order is lost, damaged, or incomplete, contact us immediately. We will resolve the issue through:

  • Replacement, or
  • Refund (after verification)

Return & Exchange Policy

We want you to shop with confidence. Returns and exchanges are accepted under the following conditions:

Eligible Returns & Exchanges

You may request a return or exchange if:

  • The product arrives damaged or spoiled
  • The packaging seal is broken or unsealed
  • You receive the wrong product
  • The product does not match the description on our website

Return Process

  1. Contact us within 24 hours of receiving your order
  2. Provide your order number, product details, and clear photos/videos
  3. Our team will review the claim and guide you through the next steps

⚠️ Claims submitted after 24 hours may not be eligible.

Non-Returnable Items

Returns are not accepted if:

  • You change your mind or dislike the product
  • The wrong item or quantity was selected by the customer
  • The product has been opened or used

However, we always aim to assist where possible.

Refund Policy

Refunds are processed only in the following cases:

  • Failure to deliver within the promised time frame
  • Wrong product delivered
  • Quality issues confirmed after inspection

Refunds are issued after the returned item is received and verified.

Order Cancellation

  • Orders can be cancelled before dispatch
  • If cancelled after dispatch, return shipping charges will be borne by the customer
  • Refunds are processed after item inspection

Contact Us

For any shipping, return, or exchange queries, please contact us:

📞 Phone / WhatsApp: +92 3334532967 and 03712016559
📧 Email: usmanwebs686@gmail.com
🌐 Website: https://alusmandryfruits.com